WFM Solution Guide Modules
All Solution Guide modules purchased can be accessed through our online Solution Guide site. Once purchased, you will be emailed with a secure login for this site which will allow you to view the modules purchased.
Genesys WFM Example Solution Guide
This example Solution Guide will give you a flavour of what you can expect from our Genesys WFM computer based Solution Guide modules before you choose to purchase.
It includes a select number of slides (Scheduling Views) which will allow you to understand how the Solution Guides are presented and introduce you to the type of content they will include.
To view the Example Solution Guide simply visit our sample Solution Guide page and enter the username
trybeforeyoubuy@theblackchair.com
and password
wfmexample
Pricing Structure
Pricing is based on the module purchased and the length of time you wish to access it for (2 days, 1 week, 1 month). Whatever pricing structure is purchased, the module can only be accessed a maximum of two times a day.
| Solution Guide | 2 Days | 1 Week | 1 Month |
|---|---|---|---|
| Genesys WFM Calendar | £20 | £40 | £70 |
| Genesys WFM Agent Web | £20 | £40 | £70 |
| Genesys WFM Forecasting | £30 | £55 | £100 |
| Genesys WFM Scheduling | £30 | £55 | £100 |
| Genesys WFM Configuration | £30 | £55 | £100 |
| Coming Soon | |||
| Genesys WFM Adherence | £20 | £40 | £70 |
| Genesys WFM Schedule Management | £30 | £55 | £100 |
| Genesys WFM Performance | £20 | £40 | £70 |
| Genesys WFM Reporting | £20 | £40 | £70 |
| Genesys WFM Trading | £20 | £40 | £70 |
| Genesys CME Basic | |||
| Genesys CME Advanced | |||
| Genesys CC Pulse Basic | |||
| Genesys CC Pulse Advanced | |||
Please Sign in to access Solution Guide Modules.
Please Note:
Only registered users can purchase Solution Guide modules.
Solution Guide Overviews
Genesys WFM Calendar Solution Guide
This Solution Guide module is a comprehensive online Solution Guide for Genesys WFM Web Supervisor Calendar Module covering:
- System Navigation
- Calendar Views
- Calendar Statuses
- Adding/Editing Calendar Items
- Time Off Limits
Genesys WFM Agent Web Solution Guide
This Solution Guide module is a comprehensive online Solution Guide for Genesys WFM Web Agent interface covering:
- System Navigation
- Schedule Trading
- Schedule Preferences
- Schedule Bidding
- Agent Time Off Requests
Genesys WFM Forecasting Solution Guide
This Solution Guide module is a comprehensive online Solution Guide for Genesys WFM Web Supervisor Forecast Module covering:
- System Navigation
- Forecast Templates
- Overlays
- Historical Data
- Scenarios
- Forecast Builds (Volume & Staffing)
- Publishing
Genesys WFM Scheduling Solution Guide
This Solution Guide module is a comprehensive online Solution Guide for Genesys WFM Web Supervisor Schedule Module covering:
- System Navigation
- Scenarios
- Schedule Builds/Rebuilds
- Schedule View
- Modifying Schedules
- Publishing
Genesys WFM Configuration Utility Solution Guide
This Solution Guide module is a comprehensive online Solution Guide for Genesys WFM Configuration Utility covering:
- System Navigation
- Configuration Modules (User Security, Organisation, Activities, Schedule State Groups, Tome Zones and Skills)
- Policies Modules (Time Off Rules, Activity Policies, Contracts, Shifts, Exceptions, Time Off Types, Meetings, Rotating Patterns and Marked Time)
- Data Import/Export
Upcoming Solution Guides
WFM Adherence Solution Guide
This Solution Guide module is a comprehensive online Solution Guide for Genesys WFM Web Supervisor Adherence Module covering:
- System Navigation
- Adherence Details
- Adherence Graph
- Adherence Reports
Please contact us to register your interest in our Adherence Solution Guide
WFM Performance Solution Guide
This Solution Guide module is a comprehensive online Solution Guide for Genesys WFM Web Supervisor Performance Module covering:
- System Navigation
- Performance Views
- What If Scenarios
- Reports
Please contact us to register your interest in our Performance Solution Guide
WFM Schedule Management Solution Guide
This Solution Guide module is a comprehensive online Solution Guide for Genesys WFM Web Supervisor Schedule Management covering:
- System Navigation
- Schedule Rebuilds
- Schedule Views
- Modifying Schedules
Please contact us to register your interest in our Schedule Management Solution Guide
WFM Reporting Solution Guide
This Solution Guide module is a comprehensive online Solution Guide for Genesys WFM Web Supervisor Reporting Module covering:
- System Navigation
- Running Reports
- Report Views
Please contact us to register your interest in our Reporting Solution Guide
WFM Trading Solution Guide
This Solution Guide module is a comprehensive online Solution Guide for Genesys WFM Web Supervisor Trading Module covering:
- System Navigation
- Trading
Please contact us to register your interest in our WFM Trading Solution Guide
CME Basic Solution Guide
Please contact us to register your interest in our CME Basic Solution Guide
CME Advanced Solution Guide
Please contact us to register your interest in our CME Advanced Solution Guide
CC Pulse Basic Solution Guide
Please contact us to register your interest in our CC Pulse Basic Solution Guide
CC Pulse Advanced Solution Guide
Please contact us to register your interest in our CC Pulse Advanced Solution Guide
We are unique.
Our specialist service
advice covers:
- Contact Centres
- Technology Policing and Management
- System Security
- Workforce Management
- Enterprise Telephony
We are specialists.
Architects, Developers and
Engineers in:
- Genesys
- Alcatel
- AVAYA
- CISCO
- Siemens
- Microsoft
We deliver results.
We deliver excellence through the following disciplines:
- Program and Project Management
- Consultancy
- Configuration Management
- Engineering
- 24/7 Support & Onsite Resource
- Online Training
Black Chair Limited Abbey House, 1650 Arlington Business Park, Theale, Reading, Berkshire. RG7 45A. Tel: 0845 456 6751